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The European Commission Wants Airbnb To Make Some Changes ... Or Else

Airbnb is being asked to align its terms and conditions with EU consumer rules.
Posted at 10:46 AM, Jul 16, 2018

The European Commission wants Airbnb to align its terms and conditions with EU consumer rules. The company has until the end of August to comply or it could face "enforcement action." 

The Commission says Airbnb must provide a more transparent total price when a customer starts a search on the website. 

Currently, customers only see a cost per night when searching for a property. The first time customers see any indication that there are further fees is when they click the "Request to Book" button. 

The European Commission wants Airbnb to make the fact that there are additional fees clearer from the start. 

It's also asking Airbnb to clarify or remove some of the items in its terms and conditions. For example, the company cannot prohibit customers from suing a host if there's personal harm or other damages.

A spokesman for Airbnb told Newsy that the company is taking "this issue seriously and [is] committed to being as transparent as possible for our community." 

He also said Airbnb "will work together with the authorities to clarify the points raised."