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Wells Fargo customers experience tech issues

A flurry of comments on social media warned of customers experiencing what was described as a "glitch" with Wells Fargo accounts.
In this Jan. 18, 2011 file photo, a customer exits a Wells Fargo bank branch in Los Angeles.
Posted at 7:12 PM, Mar 10, 2023
and last updated 2023-03-10 19:12:53-05

Wells Fargo customers missed scheduled transactions and direct deposits on Friday after what was described as a "glitch."

The tech issues were blamed for causing transactions to go missing from online bank accounts, the Charlotte Business Journal reported, from that city, the country's second-largest banking town after New York. 

Wells Fargo & Co., headquartered in San Francisco, told Scripps News, "We’ve been actively working to resolve the issue impacting certain customers’ who cannot see direct deposit transactions in their accounts." 

The statement said, "The issue will be resolved no later than tomorrow Saturday, March 11. We will also refund fees incurred by this issue. We sincerely apologize for any inconvenience caused by this."

Forbes reported that as customers went on social media to voice concerns, as the company blamed the issue on technical problems, but it didn't appear to be connected to a bank stock crash from Thursday. 

The issue became a trending topic on Twitter and DownDetector noted a sharp spike in complaints early on Friday morning, which went for hours into the afternoon. 

Wells Fargo alerted customers on its banking app, writing, “If you see incorrect balances or missing transactions, this may be due to a technical issue and we apologize.”